Yes, there are multiple websites within the Goat Milk Stuff family:
We are no longer shipping international orders directly. If you live outside of the United States, we recommend that you use a service such as https://myus.com. We have had several customers use this service and are pleased with it. By using this service (or one like it), you should be able to save money on shipping because they offer better shipping rates and you will qualify for free U.S. shipping from our website if your online order subtotal is $59 or greater.
Free shipping is currently available on all U.S. online orders over $59. Telephone orders do not qualify for free shipping. If this minimum amount changes you will be notified if you are signed up to receive the Goat Milk Stuff newsletter.
We tried to ship the food and bath & body items together to lower shipping costs, but there was too much difficulty with the food picking up the soap scent and taste. Because quality is so important to us (and you!), the food now ships separately.
All caramels on this website are shipped in a different building and cannot be combined with any of the products on https://GoatMilkStuff.com.
No, you do not need an account. You may check out as a guest.
An account does not require a username. The website will use your email address to identify you. You do need to enter a password to create an account. To create an account, click on the top of the website where it says "Create account" and fill in the fields.
We request your name and address so we can ship your order to you. We request your phone number in case we have a question or problem with your order. We request your email address so we can communicate with you about the status of your order and so we can send you the tracking number for your package. We never share your personal information and we only contact you by phone if there is a question about the order that you placed.
Signing up for the newsletter does not create an account on our website. You need to create an actual account on our website. If you have done that and still can't find your account, you may have had a typo when you created the account or you may have changed your email address. Just contact us and we can try to locate your account for you.
Yes, we can take your order over the phone. Just call us at 812-752-0622 and we'll be glad to place your order. Please be aware that we only have one phone line, so if your call goes to voicemail within working hours, we're probably speaking with somebody else. Just leave us a message and we will return your call.
If you need to make a change to your order, please call us as soon as you realize that you need to make a change. We ship orders out very quickly and we will likely not receive an email in time. If you can't reach us by phone, please email us and try to call again. We have separate people answering phone calls and emails from the people who ship out the orders. We will do our best to make the correction before the order ships out.
Simply contact us with your order number and what the problem is. You can also attach a photo if that helps clarify the situation. We will correct the problem as soon as possible.
There are no refunds available on food items. We inspect every food item before it leaves the farm and can not be held responsible for damage during shipping. If your items arrive broken and are not able to be enjoyed, we will issue you an online credit. We do not reship items damaged in shipping. If you are concerned about the food not surviving shipping, please contact us for a quote for shipping insurance.
We have a farm store at our farm in Scottsburg, Indiana, where you can purchase all of our items (plus some extras we don't offer on the website).
There are a few small stores and distributors (mostly in Indiana) that carry a selection of our products, but we cannot guarantee that they have our products in stock. Our caramels are only available for purchase on our website (www.GMSCaramel.com) or in our Farm Store.
Your order will ship via the United States Postal Service (USPS). We use USPS because they offer the priority flat rate postage option and for the vast majority of our orders, this is the least expensive option available. In a world where shipping costs continue to rise, we are always searching for ways to keep your shipping costs as low as possible.
Your order will ship out very quickly. In fact, 99% of orders placed before 11 am ship out the same business day. Priority mail orders will arrive in 2-3 business days after leaving the Sweet Shop. First class orders may take a day or two longer.
The only time our speedy shipping is a problem is if you make an error or forget to add something to your order.
We encourage you to track your package. When your order is shipped, we email you a tracking number. If you do not receive this tracking email within 3 days of placing your order, please contact us.
You can use the tracking number to track your package at http://usps.com.
If your package does not arrive, first check your tracking number online. Then if needed, contact your local post office with the tracking number. We do not have any more information on the location of your package than what is shown by the tracking number. Your post office is the only one who can locate your package for you.
If the post office is unable to locate your package, please contact us then so we can make sure your order is delivered to you.
At this point in time, we are unable to ship your order with any other delivery service.
We work very hard to offer the most efficient and lowest price shipping methods for your order. The shipping choices the website offers are the least expensive USPS options available based on what you ordered and where you live.
Sometimes the website does not properly calculate the lowest shipping option available. If we can ship your order for less, we will refund you the difference. If you have a question about your exact shipping cost, please contact us before placing your order.
Yes, we accept checks or money orders as payment. They must be drawn on an American bank. We do not accept International bank checks. You can place your order on our website and choose "personal check" as the payment option. Be sure to complete the checkout process completely.
Checks can be made out to Goat Milk Stuff and mailed to:
Goat Milk Stuff, 76 S Lake Rd N, Scottsburg, IN 47170.
Yes, we accept PayPal payments. It is an option during the checkout process.
We accept MasterCard, Visa, America Express, and Discover.
No. We do not keep your credit card number for security reasons. We can not just add something to your order and charge your card because we don't know what the card number is. You can choose to have your credit card secured, but you will receive a text each time you wish to use it.
We take security seriously and make sure that our site is current on all the latest security procedures and that our security certificate is up-to-date. Before entering your credit card information, be sure to look at your browser. It will turn from a red Http:// to a green https:// when you are in a secure environment. This is true not just for our website, but for all websites. Before ever entering your card information on the internet, you should always confirm that your browser has a green https://.
Yes. You can call us at 812-752-0622 and we can get your credit card information over the phone and process your payment.
Your credit card is charged when you hit the final "submit" button. We do not hold your card number and charge your order later.
There is a credit card processing company that works between our website and your credit card company. This processing company is the one that decides whether or not to approve a charge. They are comparing your personal information that is entered on our website with your personal information that your credit card company has. If there is a slight discrepancy, because they'd rather err on the side of caution, they sometimes fail a good transaction. They do not give us a list of what their codes mean. The best thing is to call us at 812-752-0622 and we can help you figure out the problem and get your card processed.
Give us a call at 812-752-0622 and we can process your card over the phone through a different system.
You should plan to eat all of the caramels within 1 week of purchasing them. We recommend this because we like to enjoy them fresh, but the ingredients in the caramels are not going to go bad or spoil. The sugar may start to crystallize after a few weeks, giving it more of a grainy texture, but it should still taste delicious.
No, they don't have to be cold or refrigerated. The milk and other ingredients have already been cooked to 240 degrees Fahrenheit, making it safe to store at room temperature. That being said, a lot of people enjoy eating the caramels when they have been cooled, or sometimes even frozen!
If it gets too hot, it may start to melt and become a gooey consistency, but it'll still taste yummy! You can also cool it once it arrives... if you can wait that long to eat it!
The caramel contains goat milk and cow butter. While goat milk is proven to be typically more digestible and easier on stomachs than cow milk, you should avoid the caramels if you have any kind of allergy to dairy.